Working in partnership with our clients to answer questions such as...

Objective Measurement of the Customer Experience

Restrictions

There are very few things which cannot be Mystery Shopped. However, there are some restrictions and guidelines in terms of how this is done. These include:

• – Staff in your business must be told if they might be mystery shopped
• If by telephone, they should also be informed that they may be recorded
• However, they do not need to be told when it will happen



• – You can Mystery Shop your competitors. For simple transactions where a purchase is made, there are few restrictions. However, for more complex scenarios where a purchase may not be made, restrictions on length of time you can ‘waste’ are in place and we would discuss these with you once we had clarified your requirements.